FAQ

YES! All files are in PNG format and, so long as you’ve updated to iOS 14 (or higher), will work just fine regardless of the device you use.

All wallpaper files are 2160 x 3840. These fit most devices without issue (smartphones, ipads, laptops and desktops). If the sizing is simply not compatible with your device, contact: shelley@barkandbone.ca

Let me know! You’re more than welcome to submit your icon requests to:
shelley@barkandbone.ca

Because choice! We’ve been designing these kinds of things long enough to know that some people like their imagery higher on their screens and some like them centered. Artwork is designed to “play nice” with your icons so that you can still appreciate your favorite breeds without them being buried in nonsense.

NOOOO! Wallpapers and icons were created in modes and settings designed for digital display only. Printable files are significantly larger and are set up differently than those used in digital spaces. Attempting to print these out is likely to result in sh*tty, pixelated art.

That’s why our wall art is available as physical and digital print files.

All sales of digital downloads are final. Due to the nature of digital products, we cannot offer refunds or exchanges. However, please let us know of any issues you are experiencing with your files. Oftentimes, there are things we can do to rectify the problem. Let us know how we can help! Email: shelley@barkandbone.ca

No worries! Check out our post on installing custom icons.

Dogs come in all shapes, sizes and bone structures. This format allows for all breeds to be appreciated at a consistent size. Plus, it lets you create your own bone-chilling gallery wall since square prints are perfectly and conveniently stackable.

All sales of digital downloads are final. Due to the nature of digital products, we cannot offer refunds or exchanges. However, please let us know of any issues you are experiencing with your files. Oftentimes, there are things we can do to rectify the problem. Let us know how we can help! Email: shelley@barkandbone.ca

Physical prints come with a 30-day "satisfaction guaranteed" policy, which means you have 30 days after receiving your item to request an exchange or refund.

Please visit our "exchanges and refunds" page for more details.

No worries! Please check out our post regarding printing tips.

All digital products (wallpapers, icons, and printable downloads) are delivered through direct download links and email immediately upon purchase. Be sure to check your spam folder if you don't see it.

Physical products are made to order. Estimated production time is 3-5 business days and shipping time is 5-10 business days. Expect 2-3 weeks to receive your order. If we could get it to you faster we would, but the wait will be worth it!

Say goodbye to the hassle of rolled-up posters—our 12x12 prints ship flat, so they're ready to hang right out of the box!

To serve you better, our prints have flat shipping rates to reduce confusion at checkout.

USA: $4.99

Canada: $9.99

International: $12.99

All orders over $100 ship FREE within Canada and the US.

YES! We charge a flat shipping rate of $12.99 on international orders. Let us know if you have any issues checking out with your order.

We'll shoot you an email with your tracking info when your item has shipped.

Sometimes, despite our best efforts, your print takes a hit during its journey. If it shows up looking more like modern art than the masterpiece you ordered, please email: shelley@barkandbone.ca and use EXCHANGE REQUEST in the subject line.

To speed up the process, please let us know your order number. If your order was damaged, our supplier requires photographic proof of your damaged print. They'll take the necessary precautions to ensure your new print arrives safely.

If you received the wrong print, please let us know what you wanted - including the breed, color of print (light or dark), etc.

Before your print crosses borders and reaches your door, be aware that customs may impose duties, taxes, or VAT depending on your location. These fees aren’t covered by us and are your responsibility, so brace yourself for potential extra costs. Since customs policies vary by country, we recommend checking with your local authorities to avoid any surprises. If your print is temporarily held hostage, just remember—it’ll be worth it once it’s on your wall!

WHOA! NOT FAIR. We seriously love all dogs! However, the artwork on this site was created using real breed skulls, skeletons and images as references where possible. The physical variability in mixed breeds makes it literally impossible to accurately depict mixed breed dogs.

However, we occasionally open our doors to custom orders. Mixed breeds welcome! SEE NEXT FAQ.

We occasionally open the doors to custom prints at select times of the year. This is where we use your photos and lay a skeleton overtop for a custom poster of your own dog. Mixed breeds welcome! These poster drives are announced through social media and to our email subscribers. Snag yourself a free wallpaper through the pop-up on this site, and we'll send you the deets when doors open!

WE AIM TO ADD NEW BREEDS WEEKLY. Visit our "request a breed" page to bring your favorite skeleton to life.

Well…accuracy matters, even in the world of bones. Male dogs sport something called a baculum (yep, a crotch bone). If you take a closer look at some of our art, you’ll notice a few dogs showing it off proudly. So, unless you want to give your girl dog an unexpected ‘bone,’ it’s best we get the details right. ;)